Refund Policy

This Refund Policy (“Policy”) governs all payments made on the Sylonow platform (“Platform”) operated by Sylonow Vision Private Limited (“Company”, “We”, “Us”, or “Our”).

By making any payment or booking on the Platform, You agree to this Policy.

1.1 All payments made on the Platform are:

FINAL, NON-REVERSIBLE, AND NON-REFUNDABLE

1.2 Once a payment is successfully completed:

• No refund requests shall be entertained
• No reversal or adjustment shall be provided

Refunds shall NOT be provided under any circumstances including but not limited to:

• Change of mind
• Failure to use the service
• Scheduling conflicts
• Partial usage of services
• Dissatisfaction with vendor services
• Delay or issues caused by vendors
• User errors in booking

3.1 The Company acts solely as a technology intermediary.

3.2 The Company:

• Does NOT provide services directly
• Does NOT control vendors
• Does NOT guarantee service outcomes

3.3 Accordingly:

• The Company bears NO liability for refunds

4.1 All services are delivered by independent vendors.

4.2 Any concerns related to:

• Service quality
• Non-performance
• Delays

must be resolved directly between User and Vendor.

4.3 The Company is not obligated to intervene in such disputes.

5.1 In rare and exceptional circumstances, the Company may, at its sole discretion:

• Facilitate communication
• Provide partial credits or adjustments

5.2 Such actions:

• Are not guaranteed
• Do not create any obligation
• Shall not be treated as precedent

6.1 In case of failed transactions where:

• Payment is deducted but booking is not confirmed

Users must contact the payment provider.

6.2 The Company:

• Shall not be liable for banking or gateway delays
• May assist in coordination without liability

7.1 Users agree NOT to initiate:

• Chargebacks
• Payment disputes

without contacting the Company first.

7.2 In case of misuse or fraudulent chargebacks, the Company reserves the right to:

• Suspend or block accounts
• Recover losses and associated costs
• Initiate legal action

8.1 No refunds shall be issued for events caused by:

• Natural disasters
• Government restrictions
• Network or system failures
• Circumstances beyond control

By making a payment, You:

• Confirm that You have read and understood this Policy
• Agree to strict no-refund terms
• Waive any claims against the Company

The Company reserves the right to update this Policy at any time.

Continued use of the Platform constitutes acceptance.