Shipping & Delivery Policy

This Shipping & Delivery Policy (“Policy”) governs the delivery of physical products, gift items, and related services through the Sylonow platform (“Platform”) operated by Sylonow Vision Private Limited (“Company”, “We”, “Us”, or “Our”).

By placing an order involving physical delivery, You agree to this Policy.

1.1 This Policy applies to:

• Gift deliveries
• Surprise packages
• Physical products offered via the Platform

1.2 Services that do not involve physical delivery are not covered under this Policy.

2.1 Delivery timelines are:

• Estimated only
• Not guaranteed

2.2 Delivery may vary based on:

• Location
• Vendor availability
• Traffic, weather, and external conditions

2.3 The Company shall not be liable for delays.

3.1 For express or same-day delivery:

• Orders must be placed within specified time slots
• Availability depends on vendor and location

3.2 The Company does not guarantee exact delivery time.

4.1 Deliveries are executed by:

• Independent vendors
• Third-party logistics providers

4.2 The Company:

• Does NOT directly handle delivery
• Is NOT responsible for delivery failures

5.1 Users are responsible for providing accurate delivery details.

5.2 If delivery fails due to:

• Incorrect address
• Recipient unavailable
• Wrong contact details

Then:

• The order shall be considered fulfilled
• No re-delivery or refund shall be provided

6.1 Delivery shall be considered complete when:

• Product is handed over to recipient
• Delivered at provided location
• Accepted by any person at the address

7.1 In case of damaged or missing items:

• Users must report within 24 hours of delivery

7.2 The Company:

• Does not guarantee replacement
• May assist at its sole discretion

8.1 Delivery delays or failures may occur due to:

• Natural disasters
• Government restrictions
• Traffic or logistical issues

8.2 The Company shall not be liable for such delays.

The Company shall not be liable for:

• Delivery delays
• Vendor or courier failures
• Damage during transit
• Incorrect deliveries due to user error

Delivery charges and related costs are:

NON-REFUNDABLE

The Company reserves the right to update this Policy at any time.